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A question, a problem or an idea for PlumWallet? Get in touch.
For questions about your account and the web app’s features.
support@plumwallet.cloud ↗Have an idea?Tell us what would make your wallet even more useful.
Contact support ↗Before you start.
Do I need to install an app?
No. PlumWallet works in your browser on desktop, tablet and mobile. The web app is in beta and currently in Italian; this website is also available in English.
Can I search for a word inside a PDF or photo?
Yes. Text recognition runs on your device during upload; for existing attachments, start it from the attachment text-search tool. Keep the page open until it finishes. Italian and English are supported; unclear scans and protected PDFs may need a clearer or password-free copy.
Can I send attachments to someone without PlumWallet?
Yes. Select attachments and an email address: the recipient receives a link and a 6-digit PIN. Choose 1, 7, 30 or 90 days, or keep access until revoked. You can revoke sharing; copies already downloaded remain with the recipient.
Can I recover something I deleted by mistake?
The owner can recover documents and attachments from the trash for 30 days, unless permanently deleted sooner. They still count towards storage. Restoring does not reactivate sharing or reminders.
How does document renewal work?
The owner creates a copy linked to the previous document, optionally including attachments. Update its details and expiry date, then confirm the new version as current: the previous reminder is disabled. “Info rinnovo AI” (AI renewal guidance) is coming soon and is not active yet.
Which files can I upload?
PDFs and JPG, PNG or WebP images, including multiple selections. Limits are shown in your wallet. If an identical file already exists in a document you can access, you receive a warning without blocking the upload.
How do reminders work?
Enable the expiry reminder and choose how many days, weeks or months in advance to receive an email. Reminders reach the owner and shared users from 09:00 Italian time on the scheduled day. The owner and users with editing access can change them.
What can I do with a document shared with me?
Permissions control viewing, editing and sharing management. Even with view-only access, you can duplicate the document into your own wallet with optional attachments: it becomes an independent copy. You can leave a share without deleting the original. Only the owner can move the document to trash.
How can I manage several documents at once?
Open the list and select documents to move, share or trash them together, according to your permissions. Filter by expiry, attachments, owner and version; sort by name, last update, expiry or attachment count.
Can I see who changed a document?
History shows changes recorded since the feature was enabled, with the author, date and before-and-after values. It does not reconstruct older changes or automatically restore previous values.
How do I recover my password or export my data?
Use password recovery on the sign-in page with your username or email. From your account page, change your password, update your email, export your archive as a ZIP file or delete your account.
What will AI renewal guidance do?
This feature is not active yet. It will try to identify the document type and suggest a possible renewal process with sources to consult. Before analysis, you can review the type, location and issuer to send to OpenAI. Attachments will not be sent. Always check guidance with the relevant authority.
Report a problem
Include the page, device, browser and steps to reproduce the issue. Hide personal details in any screenshots. Do not send passwords or copies of your documents.